CXInfinity Launches Co-Browsing Solution For Increased Customer Experience

By Erin Cahill.
Updated May 18, 2021

BETHESDA, Md. (PRWEB) May 18, 2021 - CXInfinity Co-browse is like show and tell your business to the customers. The company has designed the solution to allow companies to guide their customers in real-time. It makes your agent capable of viewing customers screens in real-time and guides them whenever they are stuck with downloads, form filling, product demo and installation, and more. Carrying forward the concept of real-time engagement, co-browse allows you to interact with customers when and where needed.

Co-browsing finds its importance at various places and in numerous activities, including online account management, application form filling, credit applications, making payments, product walkthroughs, and more.

The company assures its powerful co-browsing capability will streamline services with everything on a unified agent desktop that allows the agent to view customer data and co-browsing sessions simultaneously. It will enable quicker query resolution, more lead conversion, subsequently making clients happy. It does not call for additional downloads that can annoy and drop customers. Additionally, your agents and customers can access on-screen controls for smoother interaction

CXInfinity made sure that there no compromise on the privacy end. It allows secure streaming with data masking, encrypted connections, and audio/video recording to reinforce accountability. The company assures that businesses will be able to offer exceptional customer service for happier customers.

Amit Gandhi, CEO, CXInfinity and NovelVox, says, In-person communication can never be compromised or substituted. So, we wanted our customers not to limit to chat but step further with co-browsing. It is secure and private. Without any download or plug-in, the businesses will be able to connect with their customers over simple browsing sessions. Our co-browsing solution creates one-on-one support for any industry and application, including Banking, Insurance, Government, Healthcare, SaaS, Transportation, Education, FinTech, and more. With powerful integrations and AI in place, co-browsing will raise customer satisfaction, reduce support cost, increase revenue and optimize agent performance all while improving CX for the brand.

CXInfinity is a one-stop, single-box solution that comes with easy installation. Its quick implementation allows you to go live in no time.

About CXInfinity

CXInfinity is the digital omnichannel customer engagement software solution to connect with the customer at the right time over the right channel. Its an integrated and optimized solution that speaks of trust and technology carried for 12 years with NovelVox in the contact center industry. With 98.7% of customer retention and over 70 3rd party integration, NovelVox has launched CXInfinity that offers infinite scalable and flexible solutions for instant customer support, sales, and marketing over a unified console allowing a switch between channels but not screen/applications. CXInfinity solution caters to businesses of all sizes, including Enterprises and verticals.